Customer Support That Reads, Reasons, and Resolves
Aria is a RAG-grounded AI assistant that answers across chat, voice, email, and messaging using your real knowledge - citing sources, staying on-brand, and handing off to humans the moment it matters.
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What's Broken Today
Most chatbots either parrot canned replies or hallucinate confident nonsense. Customers wait in queues for answers that already exist in your docs, agents burn out on the same repeated questions, and every channel behaves differently. Support cost rises while satisfaction falls.
How We Solve It
Aria grounds every response in your own knowledge base - help docs, policies, product catalogs, past tickets - using retrieval-augmented generation with source citations and confidence checks. It works the same across web chat, voice, WhatsApp, and email, remembers context across the conversation, and escalates to a human with full history when it hits its limits.
Everything WSP Aria Does
Knowledge-Grounded Answers
Every reply is retrieved from your documents and cited, so customers get accurate answers instead of confident guesses.
Omnichannel by Default
One assistant, one brain - deployed identically across web chat, voice, WhatsApp, Messenger, and email.
Voice and Chat
Natural speech-to-speech voice plus rich chat, with the same grounded knowledge powering both.
Seamless Human Handoff
Detects frustration, edge cases, and low confidence, then routes to a live agent with the full transcript and context.
Guardrails and Safety
Confidence thresholds, topic boundaries, and output validation keep responses on-brand and within policy.
Conversation Analytics
See what customers ask, where the assistant struggles, and which answers deflect the most tickets.
Why WSP Aria Is Different
Aria treats grounding and citations as non-negotiable, not an afterthought. While generic bots bolt an LLM onto a FAQ, Aria runs a hybrid retrieval pipeline, confidence-gated answers, and true omnichannel parity from one knowledge layer - the architecture serious support teams need to trust AI in front of customers.
- Retrieval-augmented generation with inline source citations
- Multilingual support across 50+ languages including Urdu and Arabic
- Live human handoff with full conversation context
- Continuous learning from resolved tickets and feedback
- Cloud, hybrid, or on-premise deployment for data-sensitive teams
- Drop-in web widget plus API for custom surfaces
An interactive chat-and-voice widget answering questions about a sample company, showing the retrieved source snippet and citation beside each answer, a confidence meter, and a live escalate-to-human transition that carries the transcript into an agent view.
Built For
- 24/7 customer support deflection for SaaS and e-commerce
- Product and pre-sales Q&A that converts browsers into buyers
- Internal helpdesk so employees self-serve HR, IT, and policy questions
- Voice front-desk and call deflection for service businesses
Roadmap
In active development
Core engine and architecture are being built and hardened - current status: Coming Soon.
Early access & private beta
A first set of partners gets hands-on access and helps shape the product before public launch.
Public launch
General availability with full onboarding, integrations, and support.
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Learn moreGet Early Access to WSP Aria
An AI customer assistant that actually knows your business - and never makes it up.
Prefer a custom build? Talk to our engineering team.